FAQs

How can I see what information you hold on me?

You can write to us on contact@gyans.com.

How do I opt out of marketing?

You can also opt out of email marketing by clicking the unsubscribe link at the bottom of our emails. For any other marketing communication, please write to us on contact@gyans.com.

How long do you hold my information for?

We generally hold information for 7 years.

Can I ask you to delete my information?

Yes, you can write to us on contact@gyans.com.

How do I update my information?

You can update it at any time via your online account at www.gyans.com.

Do I need to register in order to place an order?

We recommend that all our customers register with us, to get the best service and offers available. However, you can also checkout as a guest or log in with Facebook, Google+ or Amazon.

Being a registered user, one can avail several benefits that are favorable :

Updates on what is the latest in store.
Save your address and view order status.
Make and manage your returns and exchange from your account (Only for India).
Save shipping details.
Get special promotional codes/reward points.

How do I register?

You can register by simply setting up an email address and a password. Sign in to view what is already in your shopping cart. You can also opt to sign in using Facebook, Google+ or Amazon.

I forgot my password. How do I change it?

If you have forgotten your password, simply click on ‘Forgot password’ and you will be redirected to an email where you can reset your password.

How can I change my personal details or shipping address?

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

How do I purchase an item or several items at Gyans?

Online shopping is quite an easy procedure. Start by choosing your items, add them to your shopping bag and proceed to checkout. An email will be sent to your email address and phone number to verify that you have purchased a product from Gyans.

What size should I order?

The size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned as per the international sizing chart used by designers. However, sizes may vary across designers, and we can further help by providing you the exact product dimensions so that you can compare it with your own.

If you have detailed questions about the sizing of a particular product, you can contact us at contact@gyans.com or on the whatsapp number provided .

Does Gyans offer alterations?

If after purchase you find that your garment still does not fit you right, you can courier it back to us at your cost, alterations would be done at no additional charge.

Alternatively, for domestic customers, we provide an option of getting your garment altered by our in house tailor. This service is not available to customers outside India. Email us at contact@gyans.com to request for the same and we will get back to you with the process and pricing. However, once you have placed a request for alteration of a garment, be assured that you will not be able to return the item. Alterations are applicable to additional charges including shipping of the product.

I need help deciding what to buy. Can I speak to a stylist?

Yes. At Gyans, we have stylists that can help you find something in a particular style or for a specific occasion. If you have queries regarding what color would suit you or what garment would enhance your body type, our stylists will solve it all. For styling related queries, you can email us at contact@gyans.com or call us at +91 9540451757 from Monday to Saturday (10am-7pm IST).

I liked an outfit at an Gyans store but it is not available online. How do I purchase it?

Please send an email regarding the garment that you are keen on purchasing at contact@gyans.com and we will respond within 24 hours.

Our customer care team will get in touch with you, if the product is still available.

Are the colors shown on the website accurate to the garments?

We strive to try and display the colors of the garment as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that sight variations may occur in hand embroidered items.

Can I place an order for an item that is out of stock?

For a sold out item, select the size of your choice and send us a request with your details and we will get back to you once the product is available.

How do I know if my order has been placed?

Once you have placed an order, you will receive an email confirmation stating that your order has been placed successfully.

How do I track my order?

Once you have placed an order, we will send you a tracking number /AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery

Can I cancel my order once it has been placed?

You can cancel your order only within 24 hours of placing the order. We do not provide refunds for any products once sold.

Which items can be returned?

Only garments and footwear (along with price tag in their original packaging) are eligible for returns or exchange. Shoes can be returned provided they have been tried on a carpeted surface, and the sole remains undamaged. Jewellery (earrings, necklaces, rings, maangtikkas, haathphools, bangles & bracelets) can be exchanged within 15 days from date of purchase but not returned. Since we keep limited inventory, we may not have all sizes available at all times. In such cases, we will return the amount paid for the particular item as store credit in 24 hours. We do not provide refunds for any products once sold. Please note that if we have made a mistake from our end by sending you an incorrect product or garment size, we will return it to you with the correct product/ garment size.

I havent received all items that I have purchased. When will it be delivered?

If you have purchased multiple items, there is a fair chance that the items will get dispatched on separate days. View ‘Track my orders ’to know the status of each of your items.

How long will it take to receive my order?

An estimated delivery time for each product is mentioned on every product page. Please check the delivery time period while you proceed to checkout, as each product varies. We are not responsible for delays caused by destination custom clearances. However, once you have placed your order, we can give you information on the tracking of your items by simply clicking on ‘Track my orders’ on the ‘My Account page’. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.

Do I need to sign for my order upon delivery?

Due to the value of the goods we sell, we request to place your signature against your order once the items has been delivered successfully to your address.

What are the payment methods you accept?

We accept Visa, MasterCard, American Express and Maestro credit and debit cards. Net Banking and Paytm are other payment options.If you wish to avail of net banking or paytm please whatsapp us or email us and we shall send you the necessary details

When will I be charged?

If you pay by credit or debit cards, you will be charged immediately after your order is placed successfully.

Is it safe to use my credit card?

Gyans accepts credit card payments through a secure online server, as we realize the importance of the security of your details.

What are your shipping charges?

Free shipping is only applicable to customers in India. For customers outside India, the shipping charges are converted into local currency below -

What additional duties and taxes will I have to pay?

All product prices for customers in India are inclusive of all taxes and duties other than Gst which is added separately in your cart. For customers overseas, all product prices (on a Delivery Duty Unpaid basis) displayed are exclusive of all import duties. As a recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in, for which payment of these at the time of delivery is necessary to release your order from customs on arrival.

Does Gyans ship to multiple addresses?

You can only make an order upon checkout to be shipped to one address. However, if you require more than one item to be shipped to more than one address, you will have to make separate transactions per item.

What kind of packaging will my order be shipped in?

All merchandise from Gyans will be signed, sealed and delivered in a signature Gyans box that will ensure that your product will reach safely to its destination without any damage.

Is my packaging insured?

All items are insured against accidental damage and theft while in transit from our store to the shipping address. However, once your items have been delivered to your address, they are no longer covered under insurance. Upon arrival, if your box is damaged, we recommend that you either refuse the delivery or make a note while signing for it that you are accepting a damaged box.

What is the returns and exchanges policy at Gyans for India?

We accept refunds within 10 days after you have received your product. You will be refunded with store credit in 48 hours after we have received the product. Please visit our Returns & Exchange page for more details.

How do I return or exchange a product?

Visit the ‘My Orders’ page, you will be able to view a list of your past purchase items. Select the item you would like to return and click on the option that will be listed below as ‘Return an Item’. Click to proceed. Please note that items can be returned only within 10 days from date of purchase.

Can I return my outfit to an Gyans store instead of shipping it back?

Yes you can. Please send an email at contact@gyans.com that you would prefer returning an item to an Gyans store near you. Please ensure that your item is returned along with the price tag and its original packaging. Our store manager will attend to you and will be notified about your arrival prior to the date of return. You are eligible for returns or exchange only once the item has been checked and verified.

I have returned an item. When will I see the credit in my refund?

Once you have returned an item, Gyans will be running through an inspection of the garment. If in the case there has been any kind of damage been caused or if it is soiled, we will not be able to accept the return. However, if the garment is devoid of any damages, we will provide you with the amount paid for the garment in the form of store credit.

My item has arrived damaged or incorrect. What do I do?

If we have made a mistake from our end by sending you an incorrect item, garment size or damaged item, please send us an email at contact@gyans.com with a photograph of the garment. We will return it to you with the correct item/ garment size.

How do I know that the products you sell are authentic?

Gyans has been a recognized brand of the fashion authority for the last 35 years. We have stores in Delhi and Gurgaon with over 100 veteran and emerging Indian designers – couture, prêt and accessories. We assure you that we are an authorized online store/distributor and we sell only authentic designer wear that our merchandisers have hand picked.

How do I purchase a gift card?

Purchasing a gift card is as easy as purchasing an item. Simply, scroll down to the bottom menu of our website page and click on ‘Gift Card’, select the amount you desire and proceed to checkout.

How do I redeem a promotional code?

Simply enter your valid promo code at checkout.

Does Gyans have seasonal sales?

Yes, Gyans has seasonal sales. Sign up for our newsletter to stay up to date with sale alerts.

Still have a query?

Didn’t find an answer to a query that you were looking for? Kindly email at contact@gyans.com and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 9540451757 from Monday-Saturday (10am-7pm IST).

Do you ship to my country? Which currency can I buy in?

We ship to 200 countries in the world and accept only Indian Rupees and US dollar currencies.

(Note - For customers outside India, only US dollar currencies are accepted by default.)